Testimonial: December 2009

Dear Mr Robertson

I want to thank you deeply for the way you have responded to my plight over the last few months, whilst I have been trying to assist my boyfriend in paying off his past debts.

As I have explained he has been suffering from severe mental health problems for some years and I have been trying to help him get back on his feet, which has its rewards but has also been highly demanding and challenging, particularly when he loses any grip on reality and becomes extremely uncooperative and self-destructive (and unwilling to 'do the sensible thing' financially or in any way!).

You have been hugely supportive and understanding about our situation, a precious drop of humanity in what often feels like an an ocean of impersonality and jobsworthiness.  Your calls have coincided with some of my worst days with XXXX, when paying off debts has seemed the least important and the most impossible task, yet every time you have responded with empathy, patience, flexibility and encouragement.  Not only have you taken the worry from my shoulders with your calm problem-solving efficiency, but you have given me the strength and determination that I've needed to persevere.

So thank you, for always going the extra mile - you do your job excellently, but most of all you do it with heart, dealing with people not debts.